this summer, citing that he didn't want to deny his employees any extra compensation in a time of economic crisis.
"As an employer, we are contributing to the social safety of our employees," Donovan said. "Our staff have a better outlook if they encounter unplanned events in life — events that might cause them to choose disability pay or EI. These same calculations will help our employees take maternity and paternity leave, buy a home, or take leave for mental health. Our staff will be able to take a full two-week vacation that's paid for by their employer's payroll contribution.
Having raised their menu item prices on average by 18%, Donovan said that having transparency with guests permits their buy-in and results in less pushback when the bill arrives.Dispatch has gotten around this by finding creative ways to control costs that don't involve raising menu prices.
"As an employer, why would I risk having someone on my team [who might turn] away customers due to bad service when our team and business can ultimately benefit from having passionate professionals deliver exceptional service and ensure my guests keep returning and spread the word?" Jensen said.
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