McDonald's franchisees will tackle soft-serve machine problems alone - Business Insider

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McDonald's franchisees are taking matters into their own hands to fix the chain's notoriously broken soft-serve machines

annual meeting in Denver. The NOA is an independent group of McDonald's franchisees that seeks to improve and bring positive change across the McDonald's network.

According to Gamble, whose announcement was captured in a video sent to conference attendees and shared with Business Insider, "no idea is off the table at all" when it comes to finding a solution to one of the chain's most problematic menu items. "I will not feel that my tenure as your equipment lead has been a success unless we find a way to ensure that McDonald's is no longer the butt of the joke, even with their own social media team," Gamble said, referring to the way McDonald's often pokes fun at its own problem online.

 

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Those machines need a good cleaning inside!😥🇺🇸

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