. Each of these individuals delivered amazing insights and lessons that I am excited to share with you now. Coach Niko Medved reinvigorated the CSU Rams men’s basketball team by improving its culture and instilling a sense of purpose in his players. As assistant coach, Niko helped the team climb from a 0-16 season in the Mountain West division to appear in back-to-back NCAA tournaments. He accepted the head coach position knowing that he’d have to rebuild the team and organizational culture.
Kishen Mangat is a serial tech entrepreneur who joined Cisco 15 years ago after the company acquired his startup, BroadHop. He’s the face of 5G at Cisco and a key partner in helping global telecoms build their 5G networks.
with the help of an amazing IT team and a culture that deeply values the front line and obsesses over the customer experience.When Mike and his leadership team proposed abolishing annual service contracts in 2013, it was difficult for people in the industry to grasp why T-Mobile would get rid of this type of safety net. When music streaming took off and T-Mobile heard customers wanted to stream unlimited music without draining their data buckets, that’s what T-Mobile gave them.
T-Mobile leapfrogged the competition to become the second-largest wireless company in the nation with the highest net promoter and customer satisfaction scoresMike gets out of bed every morning driven by the pursuit of perfection, and guided by customers who help lead him to a place he never thought possible. And that will never change.
I hope you all enjoyed and learned something helpful from these amazing leaders, and I’ll catch you next year for season three of Taking Care of Business!
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