of executives in 2016. He cut his teeth in the software-as-a-service industry at a range of companies like NextCard, one of the first online credit card issuers, and the tech-based media marketing company Modem Media.Two years ago, Olrich, who orchestrates DocuSign's vision and strategy, began leading the effort to expand the company beyond its original e-signature category.
Before Burke joined DocuSign in 2017, she spent more than two decades leading human resources departments at SaaS companies like Marketo and Responsys — where she worked with both Springer and Olrich — as well as other companies including ZipRealty and ShoreTel.Although DocuSign was founded more than 17 years ago, it's only targeted international markets in earnest for about six years.
Before DocuSign, Casey spent more than 16 years at Microsoft, where he spearheaded its online payment transactions development team. He also co-founded 9Mile Labs, a startup accelerator focused on commercial software, cloud, and mobile technologies.Kamal oversees the development and execution of DocuSign's technology roadmap, which includes figuring out things like how the company can incorporate AI into more of its products and services, and how its technology can work better for customers.
Walsh develops DocuSign's strategy of acquiring and retaining customers onto its platform. The company saw a large uptick in paying customers over the last year, from 560,000 to more than 890,000, and plans to continue expanding its user base. The strategy that Alhadeff helped develop at DocuSign is oriented across"four key dimensions," according to the company: geography, specific industries or verticals, customer size, and new vs. existing customers.
Heath's experience in a similar role at United Airlines, as well as eight years"walking a beat" in law enforcement as a fraud squad detective in the UK police force, gives her an understanding of how"security and operational efficacy blend together," said Casey.Giglio's biggest challenge as chief marketing officer is to convince companies and individuals that digitizing agreements with DocuSign is a more efficient and secure way of doing business.