Pharmaceutical leader Merck — which develops medicines, vaccines, biologic therapies, and animal health products — has long touted its efforts to"follow the science" when tackling global health threats. Now, Merck's Chief Human Resource Officer Steven Mizell says, supported by technology innovation such as virtual communication, training, development, and assessment tools.
Merck, which has over 70,000 employees around the globe, recently announced that it will implement a hybrid work model for those who do not need to work in person at manufacturing sites, labs, and other facilities. Employees will have the flexibility to work with managers to determine how much work they do remotely and how much time they spend in the office, if any.
"You can't completely rely on adjacent functions to do that for you," he said. As companies work to meet the demand for tools that support talent, today's HR organizations"need to be comfortable and understand technology" even though they are not in IT. For example, Merck's efforts to listen to employees through online survey analytics help develop programs that are responsive to employee needs and boost worker retention. And the company uses AI-driven technology tools to help recruit highly-skilled workers in an increasingly competitive industry landscape. It's essential for HR leaders to consider how technology innovation affects business outcomes, Mizell said.
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