Central Bank says more needs to be done to help customers as banks exit Irish market

IRELAND’S RETAIL BANKS need to do more to help customers as Ulster Bank and KBC exit the Irish market, the Central Bank has said.

The Central Bank said it met with the five CEOs and the Banking and Payments Federation – which represents the sector – to ensure that customers’ needs and expectations are met as they transfer from the exiting banks.It said the five banks need to do more across a number of areas including planning and communication.

Rowland said those attending the meeting had agreed that more work needs to be done regarding planning, customer focused arrangements, proactive communication and system wide engagement. #Open journalism No news is bad news Support The Journal Your contributions will help us continue to deliver the stories that are important to youSpeaking in the Dáil today, Independent TD Michael Collins said many KBC and Ulster Bank customers are finding it difficult to find alternative banking arrangements in the six-month notice period given by the two banks.

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