Industry minister to meet with Rogers CEO after 'unacceptable' network outage

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'These services are vitally important for Canadians in their day to day life and we expect our telecom industry to meet the highest standards that Canadians rightly deserve,' said the office of François-Philippe Champagne

A statement released from the office of François-Philippe Champagne said he plans to meet with Tony Staffieri and other telecom leaders to discuss the importance of improving"the reliability of networks across Canada."

Staffieri released a statement on Saturday attributing Friday's widespread outage to a network system failure following a maintenance update, adding that the"vast majority" of customers were back online. He said he's frustrated both with the lack of communication from Rogers for customers still affected by outages and Staffieri's Saturday statement in which he said the company's network and systems were"close to fully operational."

The company issued a statement later in the day saying it was aware that some customers were continuing to experience"intermittent challenges with their services."

 

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