B.C.’s Civil Resolution Tribunal has ordered a moving company to pay $5,200 in overpayments and damages to a woman who used its services for a Vancouver-to-Nelson move.
She claimed the movers initially arrived in Nelson on Nov. 6, 2021 with half of her belongings. McLean refused to pay the invoice at that time, states the decision, and so the movers left with her belongings. She said the company eventually delivered most of her stuff, but some items were damaged and others were missing.
The moving company denied overcharging McLean, saying it only provided an estimate at the time of booking. The company said it was entitled to put McLean’s belongings in storage after she refused to pay the invoice. 2 Burley Men Moving Ltd. said the move was completed and there was no guaranteed delivery date.
McLean said when her belongings were loaded in Vancouver the load was just her things. When the truck arrived in Nelson, she said someone else’s belongings were part of the load.