Speaking at a media round table in the bank’s Stellenbosch head office, Graham Lee, the group executive for the retail banking sector at Capitec, said that the bank has adopted an employee-centric approach.
Benchmarks for working hours are shifting from what is expected of a skillset to more about what an employee themselves wants. Lee said that as Capitec moves in this direction, it expects a lot of its competitors in the banking sector to do the same. “We have adopted a hybrid model where we want the flexibility of working from home sometimes as well as the cost-benefit of not travelling into work the whole time,” said Lee.
Through autonomous teams working on the cloud, there is limited red tape when it comes to working, said Andrew Baker, the chief technology officer at Capitec.