Evri has been named as the UK's worst parcel company for a second year in a row amid calls for regulator Ofcom to consider fining companies if they cannot improve their service.
The firms were scored against criteria including customer service, parcel problems, and accessibility needs, such as people needing longer to answer the door. Citizens Advice also revealed that its online advice page titled 'If something you ordered hasn’t arrived' had been viewed almost 211,000 times in the last 12 months - and 52,000 times in the three months leading up to last Christmas.
“Behind the figures are shoppers seriously let down when parcels go missing or are late. The needs of those who rely most on online shopping, such as disabled people, are being forgotten. “We welcome research that shines a light on their performance, which we are monitoring too. If we’re not satisfied with how companies respond when our new protections come into force, they may face enforcement action or tighter rules in future.”