Starting last week, the ultra low-cost airline said it has transitioned to fully digital communications. Customers seeking help or information from the carrier must deal with an online chatbot, social media channels or WhatsApp. Those who need to speak to a live agent can use the carrier’s 24/7 chat tool. “We have found that most customers prefer communicating via digital channels,” spokesperson Jennifer F.
” Its low-cost flight competitors, Spirit Airlines and Allegiant Airlines, still use call centers staffed by live agents. It’s no wonder Frontier wants to get rid of customer service over the phone. The Department of Transportation in November said it is issuing $7.25 million in fines against six airlines for the “extreme delays” in providing refunds since the start of the Covid-19 pandemic to passengers. The only US carrier was Frontier, which was fined $2.2 million by the agency.
It’s ok to reduce the phone volume, but I wouldn’t cut the phone line to your customers. Phone calls are still one of the most profitable communication channels because… basically everyone has a phone.
Another reason to be thankful (this thanksgiving season) that I’ve never been associated with that airline… 🤣🤣🤣 I have Southwest for now, no reason to go to the other bird…🤨
This airline is on the way out.
Never in my life have I flown Frontier. Life is too damn short.
They just guaranteed I’ll never fly with them.
Something to be proud of? Seriously
Yikes
By the way, I reckon the frontier airlines have probably started info online.
Then they should no longer be an airline
LUVSS LUVSS
THANKSS THANKSS Geureros server
I like to curse someone out and make their day bad also 😂
Didn't Congress pass a law back in the 90's requiring airlines to be more customer service friendly? Did 9/11 change all of that?
Please be carfull for Mulla's cunning. مهسا_امینی
Cutting cost... Wow... That's a very important part of service thou.m
Customer No Service. Thank you.
DONT CARE ABOUT your dilusions your not a contender Jasmine/laura
NOT a leader or prom king
THATS NOT REALITY FOR him to be a sex symbol OR irrisistable
Bye bye Frontier.
Toomaj Salehi is an Iranian rapper and the Islamic Republic is attempting to charge him with a crime that carries the death penalty. Be his voice before it is too late. ToomajSalehi
he's not sexy
AN administrater if we're talk to like that would revenge him too by getting him thrown or worse
URGENT 19-year-old MohammedHassan_Sadeghian was arrested during the protests in Mashhad and was sentenced to death after two months of imprisonment. He is in imminent danger of execution Be her voice before it's too late Mehsa_Amini
Frontier had customer service before? That company makes delta look amazing. Hell even the MVD is better than frontier.
AFTER too fa t
Because it's 2022 and everything is online. Smarter and faster
Who doesn’t want to speak with a live agent when things go wrong with the flight. Frontier you are a liar, we do want to speak to a live person. Greed often leads to failure. Be careful of how you treat customers.
I'm sure this will be fine.
And this is where competitors can attain an edge! Capisce?
How Muskian
Of course it is none of my business because this company is unknown in France but...I don't understand how reasonable people can use such an airline 😡
Worst flying experience I ever had. As bad as Spirit.
Call the pilot's cell phone.