How to meet the needs of today’s distributed workforce while also building a more resilient businessWe’ve all heard about the ‘Great Resignation’ and even ‘quiet quitting’ within the workplace on the back of the COVID-19 pandemic. And while this may not have had as much impact in South Africa, largely affecting more specialist roles, it’s a reality that many people across the globe are leaving their jobs, despite the current global economic crisis.
“So, we’re also seeing demand from businesses for what could be called unified services to employees. For instance, an employee who needs help to get their job done effectively shouldn’t have to think about which system to go to, or have some institutional knowledge on the company for which they are working. There should be a unified service experience that centralises and simplifies this process for employees, allowing them to be more productive faster, focusing on higher value work.
“This can be achieved by identifying and optimising enterprise processes that run right the way across an organisation, transcending these different technologies.” ServiceNow starts by looking for ways to eliminate inefficiencies in a process – there might be manual processes that are laborious and inefficient, and which could also create compliance risks. “If you’re onboarding someone you need to know that the right processes have been undertaken and the correct training done. If you’re offboarding someone, how do you ensure that you’ve revoked access for instance, and do that in a consistent way?” Wilks asks.