Unless, of course, you are trapped by travel plans that have gone awry, or you have problems with any big corporation that has somehow handed over its basic responsibility for service to a computer or to a group of IT people.Sign up to receive daily headline news from the Calgary Herald, a division of Postmedia Network Inc.By clicking on the sign up button you consent to receive the above newsletter from Postmedia Network Inc.
Anyway, I got through eventually and was told that I needed to speak to the security department. Can you believe it, when they transferred me the first message I received was “Due to unexpected ….”? Twenty-five minutes later, an actual female voice came on and when I explained my problem, her response was, “We can’t help you, you have to go to the branch.
Airlines, of course, are the leaders in this. Lost your luggage? Here, listen to music for an hour and then speak to someone in the Philippines about the fact that you are far from home with no luggage. The same goes for flight cancellations, delayed flights or the classic of Pearson Airport with thousands of pieces of luggage and minimum efforts to get them to the passengers.
He started interfering with the profits, by expecting to be treated humanely.
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