A New Zealand court has ordered Emirates to pay more than NZ$13,555 to a passenger who claimed that the Dubai-based airline’s advertisements for its business class offerings were misleading.
However, he discovered that their seats on an older Boeing 777-300ER aircraft could not fully recline to become a flat bed. They were also less cushioned than the seats featured in the ad. Emirates said that it had not broken its contract with customers, as its fine print allowed it to change the service and aircraft it used on the flights it offered. It added that it was running its New Zealand operations at a loss, with its newer planes deployed on other routes.
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