It said Spearline would also bring “market leading WebRTC testing products”, which are effectively real-time online communication products. They operate on platforms such as Amazon Connect, Genesys, and Zoom.
“This strategic move enables us to help more customers transform their CX, making every interaction flawless. We are excited for Spearline to become part of this combined powerhouse and look forward to the positive impact it will have on our customers.” “While this eliminates the complexity of managing the hardware, there is new complexity in testing advanced features that come with these platforms, like AI, video and omnichannel.
Spearline’s flagship product, Voice Assure, helps global companies in industries like technology, travel and banking, assure that their customers can reach them across the globe.