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, a corporate speech trainer, leadership consultant and founder of My Communication Coach, said in a statement.“Howard Schultz, former CEO of Starbucks, and J.W. Marriott Jr., CEO of Marriott International, perfectly portray this style, steering their respective companies through crises by putting employees and customers first,”“However, this soft-hearted approach can sometimes be perceived as a lack of decisive leadership.
The downside to this style is that “In a crisis, the absence of clear leadership can lead to confusion and inefficiencies, as employees may not know who to turn to for guidance and support,” Kearns cautioned.... [+]
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