But Shoemaker said the company has talked to lawmakers about the need for a valid ID check at the security line. Shoemaker didn’t directly address CLEAR’s processes, instead lauding PreCheck’s procedures, which include an in-person interview, identity documentation and fingerprinting at enrollment that are later cross-referenced at the TSA ID scan. TSA’s enrollment process can take days.
Walsh said the company’s technology “was not responsible in any way for this incident” and said the company “took immediate action to end the practice that led to the human error.” CLEAR customers whose IDs didn’t match the company’s biometric system were required to re-enroll in the program, Walsh said.
last month that some of CLEAR’s approximately 16 million members would need to show ID instead of just using a biometric scan. TSA spokesperson R. Carter Langston, responding to questions about requiring all airline passengers to show ID, said, “accurate and reliable verification of passenger identity is foundational to aviation security and effective screening by TSA.” Langston added that the agency has established a timeline for all passengers to use IDEMIA’s CAT machine, though he declined to say when 100 percent of CLEAR users will need to show IDs to a TSA agent.