Embattled telecommunications firm Optus could face a flood of compensation claims from businesses and consumers hit by Wednesday’s national outage, as the government stepped up its scrutiny with the announcement of a public review into the meltdown.
“I expect a significant impact on small business, everything from flower shops to Uber drivers have been impacted by it,” Mr Jones said.because your phone system wasn’t working, then you’re going to be asking those hard questions. So compensation absolutely has to be on the table.”Ms Rowland said her department was developing the terms of reference for a post-incident review, which she said would be designed to help support major telecommunications providers to improve post-outage processes.
“Coming off the back of the previous data breach where they were facing similar calls from customers to explain exactly what was going on, this simply wasn’t good enough.”