Energy companies are preparing to pay an additional £200,000 in compensation to customers with smart meters installed prior to January 2023. So far, 1,502 customers have received compensation after being wrongfully moved to prepayment meters. Another 1,000 affected customers will also receive additional compensation. The current compensation totals £342,450. Each customer's compensation is calculated based on their individual circumstances and the inconvenience experienced.
British Gas is not included in this review due to a separate investigation. Ofgem is working with suppliers to ensure eligible consumers are identified and compensated appropriately
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