Menlo Ventures, a prominent Silicon Valley venture capital firm, led Uber's $32 million Series B fundraise in 2011.
He says that founder and ousted CEO Travis Kalanick played an undeniably crucial role in the success of Uber, but also acknowledges that his management style led to big problems at the company. His attitude changed when he pulled up the app and ordered his first Uber from the second floor of his building. He says the car was waiting for him by the time he walked downstairs. That's when it clicked.
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