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What is a company's obligation when AI chatbot makes a promise that can't be kept?

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A Draper man says his home warranty company backed out of its promise to pay $3,000 toward replacing his A/C, claiming its artificial intelligence chatbot was 'miscommunicating to a lot of people.' So, how enforceable is an AI-generated agreement?

<p>DRAPER — When Robert Brown's air conditioner went kaput, it was his first opportunity to use the home warranty he's been paying for.

 He declined the company's initial offer, which would have cost him $1,800, and he made a counteroffer.

 

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