Addressing the case, the ministry said the insurance provider was prepared to assist the lorry driver in getting his claim approved.
"The recent case of a 48-year-old lorry driver with stage 4 cancer of the colon had his critical illness claim denied because he did not submit his medical report from a government hospital doctor. The ministry said all information on the qualifying parameters are available on MySalam's website at www.mysalam.com.my.
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