How one customer got Amazon to reimburse a month of Prime - Business Insider

"So now that Amazon has announced to its customers, mainly Prime members, that all non essential items ordered will be delayed for up to a month, then then my question would be if Amazon will continue to charge its customers the monthly membership fee even though its customers will not receive their orders for the expedited service they paid for.

"These are incredibly difficult times for all. To serve our customers while also helping to ensure the safety of our associates, we've changed our logistics, transportation, supply chain, purchasing, and third-party seller processes to prioritize stocking and delivering items that are a higher priority for our customers. This has resulted in some of our delivery promises being longer than usual.

He called customer service and specifically complained about buying Prime for its two-day shipping and not receiving his latest orders for five days. The customer service rep promptly refunded him one month's of Prime, $14.03, according to the email on the transaction seen by Business Insider., which involves working "vigorously to earn and keep customer trust."

The transaction shows that Amazon customer reps are authorized to refund a month's Prime membership when dealing with an unhappy customer. But you can't just bemoan about it on social media. If you buy Prime for its shipping benefit and you are genuinely unhappy about these delays during this time, a phone complaint could do the trick. You may walk away surprised and happy with the result.

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