'It's free. From the air': Wheelchair transport company doubles down after taunting customer enquiring about oxygen for grandma

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A simple yes or no would have sufficed. Stomp contributor David was not expecting to be insulted or mocked when he enquired about wheelchair transport services for his 87-year-old grandmother. He said: 'My grandma is wheelchair-bound and oxygen-dependent. She has regular appointments at Ng Teng Fong Hospital so I have booked wheelchair transport with other companies before, always engaging those...

Stomp contributor David was not expecting to be insulted or mocked when he enquired about wheelchair transport services for his 87-year-old grandmother.

David shared his unpleasant experience with Vimo Services, a social enterprise that provides limousine service, wheelchair transport and bicycle transport. David shared screenshots of his WhatsApp conversation with Vimo Services, who had replied to his enquiry about oxygen with a curt 'no' before saying: 'It's free. From the air.'

Stomp contacted Vimo Services on Tuesday and received an automated reply stating: "Our answers are short and direct as they deliver the best results."

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