Indian services companies – who have provided offshore workers for some of Australia’s biggest companies for decades – are retooling for the artificial intelligence era, where programs such as ChatGPT can automate their roles, but say the likes of Telstra, Westpac and Optus have been slow on the uptake.
as a customer but says the requests for ChatGPT experiments have not yet come from its growing Australian branch.about a desire to start using generative AI in a number of areas, including customer service, so the call may be coming through imminently. “Chat GPT-3 and OpenAI’s applications have generated a lot of conversation and there are many great partners that we work with and continue to consider,” said Kate Brodie, a senior director of Digital AI at Optus.Automation to bolster IT, not replace
Analysts say the country’s IT services sector will double by 2026, as a combination of high inflation in Western economies forces local salaries higher, and the digitisation trend rips through industries from mining to retail and manufacturing. With a worsening global economic outlook, Indian software engineers are already reaping the benefits of Western corporates cutting staff, while also attempting to maintain growth.
“But even then, the sector will keep growing because the difference is a US college graduate doing a software engineering job will cost between $60,000 to $80,000 whereas in India, we get them for $10,000.”But it’s not all rosy in the Indian IT workforce. COVID-19 decimated women’s participation, and Elara Capital said labour participation had become a key risk for the Indian economy.
chatgpt is so biased its not funny. very flawed!!!