Alviva Group companies realise major cost, efficiency improvements with enterprise voice services roll-out
Each company, which includes Axiz, Centrafin, Tarsus, Pinnacle and SynergERP, has migrated to a centralised enterprise voice platform, offering enhanced functionality, security and service adaptability that supports WFH arrangements without any disruptions to company operations. “One of the most exciting outcomes of digitally transforming voice services is that remote service desks can maintain their client centricity. Now, call centre agents can make remote calls that are identified as company calls, despite being made remotely.
Axiz became Alviva’s kick-off business communications project, and it has only grown from there, says Van Heerden, expanding quickly to become Alviva’sFollowing the COVID-19 pandemic, Axiz operated as a hybrid environment, with employees spending half of their time in the office and the remainder off-site. “One of the biggest benefits Axiz users realised following the voice solution implementation was a seamless transition between remote and on-premises work.
The entire Tarsus business – which encompasses around 500 users across several branches, including Johannesburg, Cape Town, Durban and Namibia – is using the new voice system, allowing for improved call distribution.