outage says the company lacked several protections and redundancies that could have either prevented the outage or ended it sooner.
“We said we would fix this – we completed a full review of our networks, strengthened our network resiliency, implemented all the report recommendations, and today our networks are recognized as the most reliable by global benchmarking leaders,” said Rogers spokeswoman Sarah Schmidt in a statement. The network failure could have been prevented if the core network routers had been configured with an overload limit, the report said.The Rogers network operation centre and other critical remote infrastructure sites did not have redundant connectivity from other service providers, the report said, limiting access to critical equipment during the outage. Staff had to be physically dispatched to remote sites in order to access the affected routers, delaying recovery efforts.
The measures taken by Rogers since the outage include addressing the critical deficiencies exposed by the outage, separating the IP core for its wireless and wireline networks, and improving the processes for change management and incident management, the report said. Rogers sent a letter to the CRTC on Jan. 17 outlining how it responded to the report’s recommendations of additional measures.
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