Once billed as the perfect way to scale tech teams at pace, offshoring enables companies to shift service centers or routine operations to a location outside of their country and benefit from more cheaply available resources.
Equally important is customer satisfaction. Offshoring can leave customers frustrated when there are prolonged delays for a response or issues are lost in translation. Language barriers can impact effective support, and while cultural issues should be considered as a matter of ethical and professional courtesy, they should not become barriers.High employee morale will positively impact your bottom line.
Find your home—securing or building the necessary facilities—acquire and install the systems or equipment you will need to hit the ground running.8. Prioritize communication and change management.Establish key performance indicators to measure the success of the onshoring process and regularly review and refine operations to address any issues.