, thus potentially setting in motion a chain reaction that could reverberate across the entire retail industry.
Regrettably for grocers, the optics of the situation are not in their favour. Frontline grocery workers currently possess considerable political capital, and they are well aware of this fact. Although most Canadians may not be acquainted with Metro’s CEO, they certainly recognize and appreciate the dedicated individuals such as Jim, Carrie or Tom, who attentively serve them during their visits to the grocery store.
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