Department of Trade and Industry Secretary Alfredo Pascual vowed to address mounting consumer complaints across online selling platforms by weeding out unscrupulous traders selling fake products.
“These systems are designed to streamline the dispute resolution of consumer complaints handling process, making it easier for individuals and businesses to seek redress and find solutions to these issues,” Pascual added. The ultimate goal of the online dispute system is to establish a central online platform for consumer redress, to automate and interconnect all other agencies involve in Consumer Network , which is a network of government agencies tasked to implement consumer-related laws and consumer protection functions.
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