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New option by Case and Law Society to resolve consumer-business disputes from Oct 1

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Those who cannot reach a settlement via Case's mediation centre can opt for a neutral evaluation.

SINGAPORE – Consumers involved in disputes with businesses will soon have another avenue to resolve them.

A lawyer appointed by the Law Society will assess the case. Parties that accept the assessment will sign a settlement agreement. The SCT, which is part of the State Courts, is the avenue to resolve claims of up to $20,000, includingCase said the new option will enhance its existing suite of affordable avenues to. Its mediation centre handles about 130 disputes annually, close to 80 per cent of which are resolved with parties reaching a mutually agreed settlement.

Case president Melvin Yong said he hopes the new option will provide parties with “more options, flexibility and autonomy” in resolving disputes without having to go to court.

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