Burger King and Tim Hortons signs are displayed on St. Laurent Boulevard in Ottawa on Monday, August 25, 2014. THE CANADIAN PRESS/Sean KilpatrickLast Updated Monday, April 29, 2019 11:07AM EDT
"I hate using weather as an excuse," said CEO Jose Cil, who has just served his first full quarter in the top post, during a conference call with investors Monday morning. "It's become clear to us that it needs a modern and fresh approach to engage our guests in a stronger way going forward," he said. A team is working to reboot the program for next year and that will include a seamless digital integration.
He lauded the benefits of the company's Winning Together plan for providing the building blocks for long-term growth. RBI launched the strategy in April 2018 amid negative attention as the parent company battled a group of dissident franchisees who vocally criticized management, including filing multiple lawsuits against the parent company.
None of the roughly 1,500 Canadian Tim Hortons franchisees opted out of the proposed settlement, he noted -- though one franchisee, Eric Sanderson, objected outside of the formal opting out process by sending a letter to the court. Restaurant Brands International, which keeps its books in U.S. dollars, said its first-quarter profit fell compared with a year ago. It reported a profit attributable to common shareholders of US$135 million or 53 cents per diluted share compared with a profit of $148 million or 59 cents per diluted share a year ago.
Timmie’s has become quite a disappointment for me lately. Increased prices for smaller portions. Coffee poorly made in many locations. It needs to be Canadian owned again and they need to streamline their menu for faster service like they do along the 401.
Nope, not cold weather... 1. engage your employees ... they either don’t care or work like robots not listening to anything you say.... “yes for the 3rd time : med coffee” 2. all day breakfast : I don’t think so.... this is falseadvertising
Lol they do realize Canada has winter every year!?
TimHortons - roll up the rim isn’t outdated, Canadians love it. What they don’t love is every year winning less & less. Can hardly win a free coffee anymore. When McDonaldsCanada will atleast guarantee 7th cup free & they are typically a $1 during RUTW .. then you lose sales.
yeah, no. more like a problem with a great brand that went downhill because of terrible corporate decision. I made a choice a year and a half ago to avoid Tims as much as possible.
Two coffees now almost 5 bucks , greedy.
They lost me as a customer when they fought paying people a fair wage.
And here I thought it was long lineups and terrible customer service
Cold weather will hurt hot beverage sales 🙃
Macdonalds 1 dollar coffee and they have better service and coffee.
Nahh service is slow and always getting order wrong😂
Shitty service! Plus coffee is always burnt. Go back to just selling coffee and donuts, get rid of the speciality items.
The food is like cardboard, mostly the customer service is shit and the coffee is hit or miss. It’s not the cold weather people are tired of the lacklustre service and products, this franchise needs an overhaul.
Bad service, Luke warm food and handing me an empty RUTRTW cup on a refill. Keep your cup! IDC yo haul around old coffee cups in the unlikely event I do win
Even though we still buy some coffee at Timmies, we buy at other coffee places as well. All the cuts and other changes brought on buy the Americans that control it leave a bad taste in your mouth!
No timmies has dropped significantly- the service at most stores is crap. They never get your order right - even if you only order 1 coffee - becomes annoying
So cold weather in Canada slowed hot beverages sales, really? Isn’t it because there are other competitors with cheaper but better coffee options around? while the roll up campaign was late, competitors were selling any size coffee for $1 last quarter...
Maybe it’s more that their coffee is really not great and cannot really compete
Sold their beans to McDonald's and now have some garbage coffee. Oops.
what a load of ka-ka
Yup going out if my way to maybe get a free donut......not!!
Cold weather is the reason your coffee and food is over priced and not very good?
Well now, I thought we were in a Global Warming cycle -now it is cold weather
Soon to be rescued by the Liberal “restaurant underperforming tax relief “ (RUTR) government bailout program. oh wait, that is the same acronym as Roll Up The Rim ;)
Face it! TimHortons is losing money because they’re IDIOTS‼️
Coffee is shit
Cold Weather!!!! HAHAHAHA!!!
It's called shrinkage!
I do believe at least a quarter of every year in Canada's existence has cold weather. You would have thought Timmie's would have figured that out after just a few years and strategized accordingly, no?
Cold weather?! Really?! 🤣🤣 no its the coffee, the food & service. Pretty sure here in Canada we don’t really let the weather slow us down for anything let along our fave morning beverage. 🇨🇦☕️
Well it looks like you have a problem
Crappy food, service, coffee and bad treatment of employees and franchisy's
Half hour waits in the drive thru, gross washrooms and stores, treat the employees like shit so they are all miserable and unpleasant, coffee that gives you the shits, confusing menu, what’s not to love about Timmies.
Because on a hot day, I'm looking for my first steaming cup of coffee
My coffee spot is McDonald’s. Tim’s coffee has been disappointing.
Yes, because we've never had cold weather before... in CANADA!
Don’t blame the weather, service sucks, can’t get an order right, product isn’t what it used to be.
Oh really? I can only talk from personal experience but I’d put more blame on lacklustre menu, weak coffee and slow service. TimHortons
It is called winter
Head office (unfortunately American owned) strayed too far from the original marketing strategy.
Since Tims got bought it has been shit. All about cost savings and pitching at every aspect of the supply chain.
Definitely wasn't McDonaldsCanada selling delicious $1 any size coffee?! 😂☕
Probably bc they burn my bagel and barely put any cream cheese on it. Or the fact that the ice Capp is continuously getting worse tasting. They use to taste amazing and now they taste like shit. 🤷🏻♀️
Maybe sales have slowed down because they have too many choices and the line-ups are ridulous. Timmies was a place u could grab a quick coffee and donut rushing to work. That’s how they became so big. I don’t have time to wait in the lineups so we’ve stopped going.
Or it could be their nasty frozen never fresh donuts or their black water they sell
I remember when Duncan Donuts was the big guy. Tims came in with great service and put Duncan out of business. Tims service is slower than ever and i think that is the reason they will suffer. They got too comfortable and forgot what Canadians want.
Shitty products combined with even shitter service. Temos where fine...
How about the fact that nearly every Tim Horton's I've been to in Alberta lately have no staff without accents. I mean, really, where are our Canadian kids & pensioners working? The quality of their food is sub par. A grilled cheese melt isn't supposed to be a floppy sandwich.
Or it’s not a Canadian company.
Are they stupid?
Soon it will the warm weather excuse
Another victim of climate change
Mediocre food and coffee along with snarky service could have slowed sales.
Timmy's is simply becoming less relevant. A few weeks of roll-up isn't gonna change that.
It’s the lack of seating with the newest decor that slow sales
Go into Timmies on St. Mary's rd. Immigration center. Maybe you should interview the staff. Looks like a couple from India bought the franchise and use slave labor from their own country. That is not inclusive. That is breaking the law.
Ohhh. Poor people !!!!! Hoping they don’t increase the prices because of that. !!!
Cold weather made us buy less coffee? You mean we found out McDonald's has a better brew and a better reward system.
Orrrr.. it’s the lousy food and coffee lol
'Global Warming is just like the cops; never around when you need it'! TimHortonCEO
You sell hot coffee, how?
Tim’s switched to a high salt content coffee to keep customers hooked. Macdonald now sales the coffee Tim’s started with they are doing fine. Greed not always the best way.
Lol cold weather! Try it’s shitty service and crappy food! Thanks RBI way to ruin a Canadian brand
Maybe it is your association with Burger King. Nothing worse than when you sell out a Canadian franchise to an American outfit.
Sht burgers and sht coffee
Couldn't have been the bad coffee
🤣🤣🤣
Cold weather? They do know they are in Canada in the winter, right?
Haha the coffee is crap!
It’s the taste of the coffee not the cold weather.....
Cold weather reduced sales of hot coffee and it's all the fault of global warming. Welcome to the 2019 insane asylum of BS.
My Tim’s has great service and excellent coffee. But blaming cold weather makes no sense for hot coffee. Roll up is a spring thing and it seemed to happen too early this year. Didn’t seem to win as often this year either. .
Service and respect for customers is yhr issue, not the cold.
Global warming isn't working for them.
Um.. Sorry to hear that?
Yes nothing to do with bad services RIP off competition (roll up the rim), just blame the weather!
Cold weather? Can you say that in the media? Doesn't fit the narrative of global warming...ooops I mean climate change
How about shitty coffee and shitty products in general. All they sell is sugar.
This has to be one of the most moronic statements i have ever seen.
Could it be the lacklustre service and subpar coffee?
That's a crap excuse... Truth is the coffee, doughnuts, and all other food products have eroded and there are better options out there
US corporation is cheapening and degrading the original and loved Tim Horton’s.
Blame Trudeau and climate change
You'd assume the cold will increase sales...e.g. coffee, hot chocolate... Even donuts.
Tim Hortons is the worst.
Oh noes! lmao
_Couch_Dweller
Come on global warming!
Disagree. The diversification of the menu to include far too many choices has been a bigger driver. Tim’s depends on fast and reliable coffee orders which are slowed down by the food menu optionality. Add in the devaluing of the walk-in customer for drive thru orders.
Cold weather? More like horrible coffee. I don't know how anyone drinks that crap.
No it hasn't, everyrhing taste like crap including the coffee.
I stopped buying TimHortons when the owners of the shop started taking the tips of the hard working minimum wage employees! happystaffhappycustomers
Its cause tims sucks... Gotta get the burger king logo in there too...😒
So it has nothing to do with the food that is thrown together & has to be reassembled b4 you eat it
georgewcowles It may be the carbon tax...
Cold weather or the cup of cold freens the reason
They will request relief with a new soon to announced Corporate Climate Change Revenue Loss Credit (CCCRLC) with swift approval by the current government. canpoli
It’s climate change that’s the blame 😂😂😂😂
Bullshit!
Shouldn’t cold weather = more hot beverage sales?
Don't believe it was cold weather. Thinking more their crap reward program and lack of competent staff.
Yeah, that passes the sniff test... cold weather in CANADA actually SLOWED coffee sales! Might have something to do with the fact that there are other alternatives that better treat their customers, franchisees and staff... Hmmm?
Not shitty coffee?
Watered-down coffee, one-bite donuts, bizarre menu items had nothing to do with their drop in sales says report.
+cold employees
Could it be that their coffee just doesn’t hit home with everyone?
What about the extended aggressive MCD coffee promo? Any size for a buck for weeks on end...
Sure, blame it on the weather, not your diarrhea inducing coffee.
So cold weather improves one's sense of taste?
Nothing to do with the terrible coffee and food
Cold weather.... affected coffee sales... sure.
McDonald's coffee is vastly superior. Also Tim Horton's needs to stop changing their menu every week with some new kind of sandwich. And for God's sake - have more donuts available - remember you are a donut shop.
^^^^^ what they said, plus dirty bathrooms, floors, tables, tunnel vision with the drivethrough, too much on their food menu and shitty customer service!
Well I'm sure it has nothing to do with the worst service in the world and the super slow lines because of an idiotic cashier...na must be because of weather...
I'm more inclined to drink an extra coffee during cold weather, so we all know this excuse is nothing but bullshit
No. It’s TimHortons coffee. It’s awful. McDonaldsCanada isn’t complaining the cold weather slowed their coffee sales down, its the best!
Goes with the cold coffee.
The horrid coffee doesn't help much
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