A little change goes a long way: How iOCO enabled new business for TourvestGareth Forbes, Chief Information Officer at Tourvest Retail Services.
Tourvest found it had its own challenge in putting a solution together for the client. Although it has vast experience in the long-haul duty-free space and catering experience in domestic and short-haul flights, Tourvest did not have experience in the low-cost, short-haul market. And the bespoke point-of-sale system that the company had been using for years was approaching end of life.
“The charging station and protective sleeve are examples of two unexpected challenges that arose during the project. But they were pre-empted by the iOCO team, who found the right partner to assist. As with every tech implementation, there were some challenges with integration, but the team at iOCO identified them quickly, corrected them in record time and ensured there was no serious impact on delivery,” Forbes says.
Carriers using the Tourvest solution have found stock and cash losses diminishing significantly and credit card transactions have increased. Many are aiming to stop accepting cash entirely. In the future, Tourvest will also allow carriers to accept payments through live electronic vouchers and electronic wallets.
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