Mary Lieter says her furnace has gone out and a warranty company she’s paid for 20 years is not addressing the issue. Mary Lieter, 80, says her furnace has gone out, and a warranty company she’s paid for 20 years is not addressing the issue.
When her furnace went out, she believed the warranty company, Oncourse Home Solutions, would be responsive to her emergency needs, especially after a recent two-month hospital stay. According to Lieter, the warranty company has promised to return her calls and address the issue, but that hasn’t happened.“It’s freezing in here, it’s literally freezing,” Alexander said of the home’s condition.
As the temperatures continue to drop, Lieter says she is continuing to call the company to find an answer to the problem.