Why airlines offering free flights changes isn't helping customers - Business Insider

. I was given the same notification at check-in and given the option to change my flight within a generous 5-day time frame. Not only could I change the date but could also change my departure and arrival airports to nearby alternatives. But despite the generous scope, the next available flight between my airport pairs was 25 hours later.

Again, I had no option but to take that flight and found myself with a seatmate for the first time since before the pandemic. American told Business Insider in an email: "As a result of busier flights and more demand for air travel, we are adding additional flights in July," echoing their June 4A United spokesperson also told Business Insider in an email: "We're providing options within 5 days of the full flight notification so it depends on a customer's flexibility and what they're searching for.

Raja also acknowledged that most travelers in the months following the peak of the pandemic aren't doing so for leisure and it's likely rather to an important event where a flight change isn't feasible. This doesn't mean they don't care about how crowded their flights are but that they can't afford to wait multiple hours until the next one.

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