'Shocking' Holiday Inn video of employee crying is 'unacceptable,' parent company says

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IHG Hotels, which owns Holiday Inn, said employees deserve to be treated with 'dignity and respect' and they're working with the hotel's owners to learn more about the incident.

that showed an employee hitting himself and crying after an altercation with a customer and is working with the hotel to investigate the incident.

"We were shocked and saddened to see the video and the clearly unacceptable treatment of a longtime hotel colleague," Jacob Hawkins, a spokesperson for IHG Hotels & Resorts toldHawkins noted that the Holiday Inn where the altercation took place is independently owned and operated, as is the case with the bulk of hotels that operate under the IHG umbrella.

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So you mean to me that this employee takes out his frustration on a black customer. The customer was recording because he feared for his life.

Hey Newsweek can you please explain this paragraph? Is the Holiday inn denying the guy was an employee?

My God, why must we scream at each other when there is nothing to scream about!? This apparently fragile worker needs help from the company's employee assistance program... or do companies even offer them anymore? SMDH

This is why people hate legacy media. This is what mgmt said: We were shocked and saddened to see the video and the clearly unacceptable treatment of a longtime hotel colleague,' Jacob Hawkins, a spokesperson for IHG Hotels & Resorts told Newsweek. Newsweek lies.

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