Water companies 'letting down' customers and the environment

reviewed the performance of the 17 largest water and wastewater companies in England and Wales.

Christine McGourty, chief executive of Water UK, whose members include all water and wastewater companies in the UK, said: "This report clearly shows there's more to do... to meet the stretching targets of the regulators, as well as the high expectations of the public." Ofwat said that companies "have again failed to clearly explain" how this performance is linked to their shareholder payouts and staff bonuses.showed that England water company executives have been paid nearly £27m in bonuses since 2020.

The regulator has said it will require companies to "increase customer focus" as part of a new licensing condition. It is not yet clear how this will be measured.

Yep costs a blooming fortune with water costs as well as gas and electric

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