When Paulo Savaget was just an intern, his chronically busy boss almost never replied to his emails.
The Four Workarounds: Strategies from the World's Scrappiest Organizations for Tackling Complex Problems Savaget realized what was happening: His emails, typically sent in the afternoon, were stuck at the very bottom of his boss' inbox. Getting his boss to respond to his emails was a "roundabout solution," where you buy time to solve a bigger problem by hacking an existing habit. The boss already had a routine when it came to his emails, and Savaget merely worked it to his advantage.The "piggyback solution," for example, is when you look for something that's already working and then pair it with your current goal.
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