If you get a notice from a company telling you that your water meters needs to be replaced, it’s not a scam.Neptune will be scheduling appointments with property owners whose water meters need replacement on behalf of the region.
Work is being done to upgrade existing water meters and update user accounts to allow the Region to conduct remote readings. Neptune will attempt to contact you via letter and by phone regarding planned water meter replacement. The letters will include the Neptune and Region logos and will contain all the necessary information to book an appointment and prepare for the visit.
Neptune employees conducting water meter replacements will always carry Durham Region identification.
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