An elderly Vietnam veteran from Adelaide, Australia was downgraded from his paid Qantas business class seat on Sunday so a young pilot could travel in luxury to the South Australian capital.
Speaking to Melbourne’s “3AW,” Mr Jones said he was offered 5000 Frequent Flyer points and an apology after a letter of complaint. According to Qantas, the pilot was under an enterprise agreement stipulating they must fly business class. Justin Lawrence, a partner at Henderson Ball lawyers, later told 3AW there was little customers can do about such a move by the airline and said it was “standard operating procedure.”
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