Confirming some of Northern’s offices have been closed recently because of staff shortages, she added, “This isn’t our intention”.
The nationwide proposals have been widely criticised for the potential impact on older passengers, many of whom are among the 12 per cent of rail customers who still buy physical train tickets from offices.Rail operators, who announced the planned changes after being told to make savings by the Department of Transport, insist the proposals would modernise the railways and not affect most passengers.
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