Over the last year, fewer than half of water companies reached their target on reducing pollution or met their commitment on leakage, with an overall decline in customer satisfaction.David Black, Ofwat CEO, said: “The targets we set for companies were designed to be stretching – to drive improvements for customers and the environment.
“While that may be welcome to bill payers, it is very disappointing news for all who want to see the sector do better. They are also investigating Dwr Cymru and South West Water in relation to the accuracy of leakage reporting and per capita consumption.
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