When Australia Post’s no-frills CEO Paul Graham walked into his new 19th-floor office in Bourke Street, Melbourne, he was gobsmacked.
“The first day I said, ‘all right, we’ve got to close this ’. We’re all here doing the same thing. The new office is all open plan, no offices, and much more industrial in its look and feel because that’s who we are. We’re an industrial business. We don’t need big, fancy offices.”“It’s a good symbol of our change, Bourke St is pretty much ’90s corporate, wood panel offices, big meeting rooms, so we’ve closed down all the offices. I don’t have an office.
“The difference between me and the previous CEOs is that this is core to my experience,” Graham tells BOSS during a tour of their new parcel distribution centre in Melbourne’s Sunshine West. “One of them came from a vitamins business as a marketer, and the other came from a banking business.
He also says the culture wasn’t focused enough on customers. AP has developed a program called the AP Way and has put 26,000 staff through it.“It asks them to make a personal choice to commit to be part of the new future – and if they don’t want to, that’s OK, but it’s probably time for them to leave the business.”
“The door is open where it hasn’t been the last couple of years,” Graham reveals. “He says he is waiting on the Suncorp deal, which would make it easier to look at Bank@Post.” Graham is convinced households won’t notice any difference, because the average household only receives 2.2 letters a week, down from 8.5 each week in 2008, and the number is expected to almost half in the next five years.
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