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Celli said CPS Energy crews who were doing the initial installation of power at the property had first agreed to go around the unfinished driveway when accessing the home. They told a claims adjuster they had not caused the damage, while they told Celli’s employees they had and that their employer would cover the cost to replace the materials, according to Celli.He said employees of the utility’s claims department were difficult to reach on the telephone, and would eventually call back from a blocked number.
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