The Australian Competition and Consumer Commission alleges a MultiFLEX Pass product sold by STA Travel as an airfare add-on misled travellers who were charged hidden commissions and fees — even in cases where there was no difference in the cost of the airfares.
The ACCC has begun proceedings in the Federal Court against the Swiss travel company, which has 450 stores around the world, seeking penalties, injunctions, costs and other orders against STA Travel.It alleges STA Travel generated revenue of over $12 million from the sale of MultiFLEX passes since 2011, and nearly two thirds of the consumers who used their MultiFLEX Pass to change flights were charged additional commissions or other fees.
“However, we allege that some consumers were paying STA Travel hundreds of dollars in hidden commissions and other fees that they were never told about. “As the ACCC’s allegations are now the subject of legal proceedings, it is not appropriate for us to comment on the substance of the allegations or our responses to them at this time,” the statement read.
Good. Now how about an investigation into Petrol Price for the last 2 Weeks. Selling at $1.47-$1.54 Thank you
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