Airbnb CEO shares the mistake he made while conducting Covid-era layoffs: 'A company's not a family'

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There's a common trope in business, especially among startups: Your colleagues are your family. That's a damaging mindset to have, says Airbnb CEO Brian Chesky.

Airbnb CEO Brian Chesky appears at "The Game Plan: Strategies for Entrepreneurs" at Airbnb Open in Los Angeles on Nov. 19, 2016.to employees explaining that the company would conduct layoffs. "I have a deep feeling of love for all of you," he wrote.among tech companies pre-Covid, with perks like free food, dry cleaning and in-office gyms encouraging employees to spend more time in the office than with their actual families.

"I wrote that letter fairly quickly," said Chesky. "I didn't have a lot of time, and so I wrote what I felt and that's what I felt, and I was pretty emotional when I was writing it. And it is true that a company's not a family. In fact, we had to make that pivot." From a leadership point of view, the family approach can be a problem when you have to reprimand someone, enforce a rule or conduct layoffs, said Hastings.

Using the word "family" can put bosses in situations where they can take advantage of employees, leadership development coach Joshua A. Luna wrote in a 2021article: The more emotionally attached you feel to your organization, the more easily your manager can regularly ask you to go above and beyond, like a brother or sister would.

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