to develop an AI-powered decision-making platform called IntentCX. A report has now unearthed the monetary value of the carrier's investment in the AI behemoth.had previously revealed that IntentCX would be able to access customer data and real-time information from the company's network and T-Life app to provide individualized, context-based solutions to customers and take action on their behalf. The company also said that it was planning to launch the platform in 2025.
While those are valid concerns, it's also possible that IntentCX will make things better for everyone - stepping in to help customer service representatives with mundane and repetitive staff and improving the support experience for clients.
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