Mavcom said the report also indicated that 57.8 per cent of the complaints received from January 1-June 30, 2020 resulted in airlines producing a resolution that was more equitable or satisfactory to the consumer than what was initially provided. — Picture by Shafwan Zaidon
It had also received 2,340 Covid-19-related requests from consumers, of which 2,146 were request for refunds and 194 were for changes of flight dates. Mavcom said the report also indicated that 57.8 per cent of the complaints received from January 1-June 30, 2020 resulted in airlines producing a resolution that was more equitable or satisfactory to the consumer than what was initially provided.
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