When Tianning Ning and her family found a home in a quiet neighbourhood near Yonge and St. Clair they could book on Airbnb for the 10 months her husband would be a visiting professor at York University, it seemed perfect.
In response to questions, the owner of 69 Walmsley Boulevard, Suzanne Porter, said in a text message she is “unable to respond at this time.” She added, “the matter is currently being handled by Airbnb to bring it to a resolution.” After a back and forth with Airbnb, which she also provided screenshots from, Ning said she was told the booking was terminated due to an emergency. Airbnb offered a voucher and suggested another listing 10 km away, she said.
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