"I know people get called by recruiters, so I've asked the question: 'who are you talking to or what type of organizations?"' said the chief experience officer at Sensei Labs in Toronto. Vanderloo poses the questions in one-on-one meetings she and other staff periodically have with the company's workforce of roughly 70.
"It was substantial, and it was concerning for us because it's hard to hire great people and we don't want to lose them, so the first thing we did is we addressed it head on," recalled Vanderloo. Sensei Labs has a near perfect score for people who would recommend it, but staff still have wants, particularly around flexibility.
They started the interviews a few years ago because they wanted to build on data they were already collecting by measuring engagement, which they thought would help indicate whether people intend to stick around. Jenna Hammond, an Ontario woman working for a Norwegian biotech company, used a stay interview, which her company calls a "touchpoint," to ask for a better employment arrangement.
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